Privacy Policy

1. Introduction

Welcome to GreatLakesWins.com ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our social casino gaming platform. By using our services, you agree to the collection and use of information in accordance with this policy.

GreatLakesWins is operated by AUSSIE CRUNCHUPS LTD, a company registered in the United Kingdom. We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information:

• Account information (username, email address, password)
• Profile information you provide (avatar, preferences)
• Communication data when you contact our support team
• Payment information for virtual coin purchases (processed securely by third-party payment processors)

Automatically Collected Information:

• Device information (IP address, browser type, operating system)
• Usage data (game activity, session duration, features used)
• Cookies and tracking technologies (see our Cookies Policy for details)
• Log files and analytics data to improve our services

3. How We Use Your Information

We use your information for the following purposes:

• Service Provision: To create and manage your account, provide access to games, and maintain platform functionality
• Communication: To respond to your inquiries, send account-related notifications, and provide customer support
• Improvement: To analyze usage patterns, improve our games and features, and enhance user experience
• Security: To detect and prevent fraud, abuse, and unauthorized access to our platform
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send promotional materials and updates about new games (only with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our platform (hosting, analytics, payment processing)
• Legal Requirements: When required by law, regulation, or legal process
• Safety and Security: To protect our users, investigate fraud, or respond to security incidents
• Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice to affected users)

5. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication measures
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards possible.

6. Your Rights and Choices

You have several rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days in accordance with applicable law.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Account information is typically retained for the duration of your account plus three years after account closure. Usage data and analytics may be retained longer in anonymized form for business purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.